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marketsmart · 06-07-2005, 03:31 AM

heres a few more...

1) be specific about desribing condition of item. what you think "great condition" means may not be what someone else thinks. example: item is in good conditon but has a few minor scratches on one side. people do not hesitate to chargeback and/or file a complaint with ebay. and if they paid via paypal, paypal will place an immediate hold on funds and then you have to go through the dispute process, which is a hassle. i know this from experience and learned a lot of lessons.

2) If you do ever end up in a dispute, you can usually work it out with the buyer either by giving a portion of their money back or having them return the item and offering a refund. if you plan on doing a lot of selling, i'd rather lose a little money and make the buyer happy than have a negative feedback entry.

3) if you are selling anything electronic, make sure you use a disclaimer like "item is being sold as is" and what your return policy is. this is really important and does have an impact on the final selling price. the more specific you are the better. i only guarentee that item will not be "doa" (dead on arrival) and only accept returns if item is "doa". more importantly you need to be very clear about the amount of time a buyer has to return item if "doa". i will allow a 24 hour window starting from when the item was received by the buyer. the buyer has 24 hrs to contact me to report "doa" otherwise i will not accept return. i have 24hrs to contact him and respond to his issue. if problem can't be resolved the buyer must return the item within 72 hours and that doesnt mean i have to recieve the item in 72 hours, it just needs to have been shipped within that time. also, i state that item must be in same condition as received by buyer and that buyer must insure the item. if a manual refund needs to be made, i will state that refund will be made no latter than 72 hours after i receive the retuned item.

4) i have tried both "no-reserve" and "reserve" and it really depends on what you are selling. i always set a reserve for items with a value of $500 or more. if an item has a history selling within a certain proce range it doesnt matter.

good luck

06-07-2005, 03:31 AM
marketsmart HOMICIDAL TROLL KILLER Industry Role: Join Date: Dec 2004 Location: Sunnybrook Institution for the Criminally Insane Posts: 20,419	heres a few more... 1) be specific about desribing condition of item. what you think "great condition" means may not be what someone else thinks. example: item is in good conditon but has a few minor scratches on one side. people do not hesitate to chargeback and/or file a complaint with ebay. and if they paid via paypal, paypal will place an immediate hold on funds and then you have to go through the dispute process, which is a hassle. i know this from experience and learned a lot of lessons. 2) If you do ever end up in a dispute, you can usually work it out with the buyer either by giving a portion of their money back or having them return the item and offering a refund. if you plan on doing a lot of selling, i'd rather lose a little money and make the buyer happy than have a negative feedback entry. 3) if you are selling anything electronic, make sure you use a disclaimer like "item is being sold as is" and what your return policy is. this is really important and does have an impact on the final selling price. the more specific you are the better. i only guarentee that item will not be "doa" (dead on arrival) and only accept returns if item is "doa". more importantly you need to be very clear about the amount of time a buyer has to return item if "doa". i will allow a 24 hour window starting from when the item was received by the buyer. the buyer has 24 hrs to contact me to report "doa" otherwise i will not accept return. i have 24hrs to contact him and respond to his issue. if problem can't be resolved the buyer must return the item within 72 hours and that doesnt mean i have to recieve the item in 72 hours, it just needs to have been shipped within that time. also, i state that item must be in same condition as received by buyer and that buyer must insure the item. if a manual refund needs to be made, i will state that refund will be made no latter than 72 hours after i receive the retuned item. 4) i have tried both "no-reserve" and "reserve" and it really depends on what you are selling. i always set a reserve for items with a value of $500 or more. if an item has a history selling within a certain proce range it doesnt matter. good luck