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Originally Posted by Nysus
Just curious what your policy is on clients that aren't happy with the results? Do you just base things on time you've spent on things?
Matt |
If a client isn't happy I will do my best to make them happy .
I offer changes free of charge but I can only do so much .
There are times where some people just arent happy .
Lets take a recent example :
Guy emails for a toon character of himself ,
I quote $259 for the toon and header etc .
I get details after this payment and there is another character in the description , but I'm a nice guy so I figuire fuck it I'll do it for him anyway .
Show client and he doesnt like it totally , does but sorta needs some changes , So I change it a few times and the client still doesnt like it ,
At this point I turn around and pay my guest toonist Scott to do the toon ,
I pay him $180 and he does Not one , but two versions of the toon and the client still wasnt happy and wants a refund
Now this is where I have done my own 5-6 hours work originally , plus revisions THEN I paid $180 to get a toon done by Scott and the guy isnt happy .
So I've clearly earned my money . Even lost some in that case all in an attempt to please the unpleasable.