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Originally Posted by JOKEREMPIRE
Directly from the PBP FAQ:
What happens if a caller hangs up after 1 or 2 minutes! Do I get paid anyway?
Customers will call to receive a password and will stay on the phone to listen to their password about 98% to 99 % of the time. The caller listens to a interesting 4,5 minute announcement, followed by the password and the password repetition which results in average to a 5 minutes 15 seconds to 5 minutes 30 second call duration.
There are about 2 to 3 percent of callers who hang up during the first 30 to 60 seconds. Once the caller remains over 60 seconds on the phone he will want to listen to the password. After all, this is the reason why the caller is calling and therefore will stay the full duration on the phone. We included the very few "30 second hang ups" into our calculation and will pay for every password of the duration of 6 minutes instead of the 5 minutes 30 seconds. This means we pay for 30 seconds more than the actual holding time and this covers generously the few "30 second hang ups" you may have.
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sounds like a good alternative to dialers and voice pin access, but what are you saying here exactly "Customers .......... will stay on the phone to listen to their password about 98% to 99 % of the time."
I think you meant say 99% of all callers will stay the full 5,5 minutes to collect there password. Right?
If that is what you meant, I seriously doubt that. Instant access options like dialers and voice pin access on a per minute basis are choosen by surfers that have the urge to enter a restricted area as fast as possible. The average holdingtime with a dialer (a clean one) is 10 minutes and for voice pin access it is 8 minutes. We call that an average quicky.
Now these type of surfers are not going to choose for the password collection option. So I think your option should be more targeted towards the surfers that are in the market for a membership but want to check out first what they will find inside. So your system will be an alternative for the 3-day trials offerings.
On the subject of what you should payout on any not completed collectings, I would say every minute. I've taken a Dutch per minute rate to illustrate my point.
A Dutch caller staying on the line (against a 80 eurocents/per minute consumerrate) the full period of the time will generate lets say 5,5 times 50 eurocents = 2.75 euro's. Now what were you saying about the unfinished calls? 2 to 3 % hang up after 30 seconds. But what about the 'non-collectors' that hang up after 1, 2 , 3 or 4 or 5 minutes. My quess is that that percentage will be also in the 2 to 3% range. I dont see how this is covered by only paying the completed 5,5 minutes calls and the "30 second hang ups".
Correct me if I'm wrong
