Quote:
Originally posted by Shoplifter
I almost never see chargebacks via Ibill at all...I will certainly give them that.
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That's because if a member calls ibill on the phone and sneezes while the operator says hello, they issue a refund
Jettis makes it much much harder on the customer and doesn't issue refunds very easily.
I bought a trial to a site that uses Jettis once to check out the members area (I do this all the time, its part of my job)
After I was done, I went to the site and cancelled, and saved my cancel confirmation email.
The next week I checked my bank statement, and they had charged me the $40 monthly rebill, and I knew I had cancelled.
I called them on the phone, gave them my card #, date of transaction, etc, and the idiot on the phone told me that they had no record of billing me, even though my bank statement showed Jetbill with a charge of $40.
So then he tells me, I need to fax a copy of my bank statement (how many of your customers have fax machines handy?) to him, and NOT a copy of the online bank statement, I have to wait until next month when they snail mail me my printed statement.
And then he says IF they decide the charge is refundable, they'll refund me.
So I told him, hey, I have an email from you verifying that I cancelled and wouldn't be rebilled, how about I just FAX this to my bank and tell them to charge your ass back?
Wouldn't you know it, my transaction magically appeared in his computer and I was refunded on the spot
So the way I see it is you'll have more rebills and less refunds with jettis, but if that's how they do business then the customers who won't tolerate shit like that will charge back.
My experience might be atypical, but the line of shit they gave me on the phone sure did seem rehearsed.