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Originally Posted by thonglife
I never received checks from them. I realize it's overseas but never did receive any checks from these guys. I closed my account some time ago. Customer service is terrible. If I recall it took an e-mail to their executive VP or equivalent to receive a response from them. Also, if you are a U.S. based WM, you should avoid them because they will process memberships to under-18 model sites without proper documentation.
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Bummer that you never received your checks, but i must correct you in that they no longer process for under 18 model sites.
CCBill also used to process for those sites from what I understand, but Visa cracked down on U.S. processors several years before overseas processors, therefore Verotel was the only game in town for awhile.
Not to justify those kind of sites, I am very glad that they no longer process for 'em, but just want to point out that they're not the only ones who did.
-P
Edit: Also, about the bad service, there is a "Help" button in the control panel which takes you to a live support chat pretty much 24 hours a day. Crazy that you couldn't get a hold of them.