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Originally Posted by DomBuyer
I agree. And this thread simply makes everyone look bad.
Good business is not about being right. It's about keeping your customers happy and maintaining relationships.
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Good business is about protecting your rights as well.
If a customer tramples your rights then there is no sense in trying to please that customer any more. They have done damage and will not be back for more business so it's best to protect your own interests and do what you need to do to make sure that it doesn't happen again.