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Originally Posted by Greg B
Uh yeah, right.
I don't know where you come from but where I come from your customers are your best friends. You treat them with respect and courtesy of the highest regard. If you're a chain you take responsibility to handle things so you don't fuss up things for everyone else.
We have legals so that arguments can be handled although I can agree watching the antics of some of the trials in the U.S. conflicts with that.
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To be honest this thread sounds like absolute shite. No manager would go up to a customer and tell them that one of their staff has insulted you, they would take them out and deal with them, but they wouldnt jepodise the store rep by making a scene out of it.
Evan
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