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is the box damaged? If not you will most likely have to sue to get your money. I sent a computer through the mail to someone and when it arrived, same thing it had been thrashed and was damaged. The box had scrapes on it and stuff, but it was not opened or ripped or anything and they told me if the box wasn't damaged the insurance wouldn't pay. It was an older computer only worth a couple hundred dollars so I didn't pursue it, just be ready for a fight.
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