fiveyes

At least with e-mail I do have a record on this end of reporting the problem.

In my original post I implied that "forwarded this matter to our technical department" is the same as "sent it to dev/nul".

Well, I have an incomplete documentation of Ibill's handling of overcharging my Membership (a week in December 2001, where their system did not honor the Loyalty Discount and charged all my long-time customers full price). It's incomplete BECAUSE of the phone calls I made regarding this, each of which resulted in them telling me that they would "refer the matter on to their technical department and they'd get back with me as soon as they had word back from them".

The thrid time I called, I asked how did they track these complaints and I was told that they don't! The person taking the error/complaint needs to only pass it along to someone else, with no referance kept of either the original report or the referral, and the matter is considered having been dealt with.

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