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fiveyes · 06-04-2002, 05:48 PM

So I decide to a quick hand verify of sign ups for the past two weeks. and I find that Ibill actually issued the SAME User Name : Password combo to two different customers!

Let me make this as clear as possible: Two different transactions, one on April 28th and another on April 30th, with two different subscription ID's, were both given the SAME hard-coded Pin Codes.

So, I contact Ibill about this and this is their reply:
"Hello Valued Client,

Thank you for e-mailing Client Services.

In regards to your request: Duplicate usernames/passwords

I have forwarded this matter to our technical department for
investigation/resolution. I will contact you immediately upon receiving
their response. Thank you very much for bringing this problem to our
attention.

If I can be of any further assistance, please let me know.

Kevin W.
Client Services
[email protected]
1-888-237-1764"

Now, if there are any of you who are not familiar with Ibill, the phrase "forwarded this matter to our technical department" means the matter will NEVER be resolved. That is to say, Ibill does NOT use tracking numbers to follow up on these errors. Every time you get back with them about the matter, it gets forwarded to the technical department again, with an assurance that you'll here back from them later! Only problem is, you never hear back from them!!!

So, now I have two Members that have signed up in good faith, both sharing the same logins. Let's say one immediately back charges but the other decides to stick around for a year. In the meantime, I wait for Ibill's tech department to get back to Kevin to tell us how to resolve this???

06-04-2002, 05:48 PM
fiveyes Confirmed User Join Date: Aug 2001 Location: New Orleans Posts: 1,680	Ibill, again So I decide to a quick hand verify of sign ups for the past two weeks. and I find that Ibill actually issued the SAME User Name : Password combo to two different customers! Let me make this as clear as possible: Two different transactions, one on April 28th and another on April 30th, with two different subscription ID's, were both given the SAME hard-coded Pin Codes. So, I contact Ibill about this and this is their reply: "Hello Valued Client, Thank you for e-mailing Client Services. In regards to your request: Duplicate usernames/passwords I have forwarded this matter to our technical department for investigation/resolution. I will contact you immediately upon receiving their response. Thank you very much for bringing this problem to our attention. If I can be of any further assistance, please let me know. Kevin W. Client Services [email protected] 1-888-237-1764" Now, if there are any of you who are not familiar with Ibill, the phrase "forwarded this matter to our technical department" means the matter will NEVER be resolved. That is to say, Ibill does NOT use tracking numbers to follow up on these errors. Every time you get back with them about the matter, it gets forwarded to the technical department again, with an assurance that you'll here back from them later! Only problem is, you never hear back from them!!! So, now I have two Members that have signed up in good faith, both sharing the same logins. Let's say one immediately back charges but the other decides to stick around for a year. In the meantime, I wait for Ibill's tech department to get back to Kevin to tell us how to resolve this??? __________________ <CENTER><A HREF="http://www.hot-off-bourbon.com/" target="_blank"><IMG SRC="http://www.hot-off-bourbon.com/images/hob-logosmall.jpg" border="0"></A> <FONT face="Comic Sans MS" SIZE="-1"><I>Mardi Gras, Spring Break, Wet-T, Night Club Action, UpSkirt, Oil Wrestling, Voyeur</I></FONT></CENTER>