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I have never had a single complaint from a member about the DRM on any of my sites. I have had several complaints from people who were no longer members asking how come the videos didn't play anymore, which I loved to hear.
I also use DRM on my free samples, let them get circulated for a few months, then start sending that traffic back to my site. Seen a lot of sign-ups from this.
Also great for Payperview...
the list goes on...
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