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Originally Posted by Cassie
i'm kinda curious but why should they even give you back one when it was obviously your mistake?
let me give you an example here, customer calls because a membership put them in the negative and their bank charged them nsf fees. are you going to feel badly for that customer and give them their money back because they were not responsible enough to keep money in their account to cover their purchases?
i think not.
i feel for your 400 loss and it's a costly lesson but one well learned i am sure.
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Because they charge you $30/incident ... and when it happens in bulk and it's $400, they should give you some kind of break. Does it really cost $30 for them to process an NSF payment? No ... I use to work in the NSF department at Norwest Bank (Now Wells Fargo).
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