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I've been with Bank of America for a couple years and i'm pretty happy. I was with Wells Fargo previous to that and I wasn't thrilled with the customer service.
I've found that any bank will give you problems if you don't watch yourself. I introduced myself to the manager of the Bofa that I go to and every now and then i'll go drop him off some gift certificates to a restaurant or something, but if I ever get overdraft charges they're reversed no matter how many, dude takes care of me personally if there's a long line, and everything's been all good since i've been there.
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