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Originally Posted by baddog
I am trying to understand why some pretty huge companies do not feel they should provide any type of customer support beyond the Mon-Fri, 9-5 schedule.
Do they think the Internet shuts down on the weekend or something?
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Yah. We forget because we are the online PIONEERS, and we have come to expect a scope of service from ALL the companies we do business with that reflects our own degree of "uptake" of the technology and the role the medium plays in OUR OWN lives. And, if you mostly deal with companies that have a well-developed "online strategy" -- whether that be CS of store-bought products, e-commerce/hard goods fulfillment, or Internet-based services (hehe) -- you can form an even more skewed impression of what the
average is.
But the truth is there are many, many companies -- even "large" US-based ones that have not made a meaningful investment in the online aspects of their business. Could be, they don't see it. Could be they though about it, and decided it wasn't worth it.
What company was it?
j-