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Questions you should ask when looking for a new host....in THIS ORDER
1) Tell me about your network. Is it multihomed, which providers, how much capacity? Are you reselling someone else's bandwidth or do you have contracts with the actual tier 1 providers?
2) Tell me about your datacenter. Spare parts on hand? Backup power? Can you actually put your hands on my server or are you just a home office tech who has to make cage calls to get things done.
3) How many techs do you have working for you and are they there 24/7? When I turn in a ticket at 3am is there an actual person there to look at it, or are you a one man show and when I turn in a ticket it'll beep you?
4) How much does it cost?
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