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Originally Posted by RichardK
Hello Crockett,
We do in fact allow you a 30 day grace period to renew your domain after it expires and before it goes into redemption. Our renewal system is also automated so renewal emails are sent out to all domains that are 45 days from expiration automatically. There may be spam filters or something similar at work here.
Regardless, If you send me an email to [email protected] with "Attention Richard K." in subject line I will personally see what the status of your domain is and help you get it renewed as soon as possible.
If anyone else here ever has any problems with our system, please do not hesitate to contact me directly as I am almost always available.
Best,
Richard K.
NameCheap.com |
I wanted to say first off I did find a 1 day renewal notice that was filtered out by spam filters. So I will take full responsibility for the missing the e-mails as they seem to have been sent. I'm not sure why they were filtered, because I have received other e-mails in the past that weren't filtered out from namecheap but that isn't your fault
This is from the e-mail..
Domain Name : ********.com
Registered on : 4/15/2004 5:23:39 PM
Registered for : 1 year(s)
Expires on : 4/15/2005 5:23:39 PM
Days to Expire : 1
The 15th was 3 days ago but according to your support e-mail the domain is now under control of another registrar. So there doesn't seem to be any 30 day grace period.
Hello,
The domain in fact appears to be under another registrar.
We apologize for the inconvenience this may have caused you.
Regards,
Jerry G.
Namecheap.com
So again I will admit total fault on the missing e-mails however according to the support e-mail I received the 30 day grace period didn't happen. Can you tell me why there was no 30 day grace period?