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I consider myself very polite and take great pride when other parents tell me that our kids are so polite and well behaved.
If I get good service somewhere, I also try to make it a point to go out of my way to let a supervisor know, because I'm sure all they hear is complaints.
However, if I get bad service and want it rectified, I have NO problem being short, terse, and going over someone's head to get the problem fixed.
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