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Originally Posted by SmokeyTheBear
autplan is icbc, they are just the agents part of it..
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I see. I see sonofsam's point then. It's strange that one arm of a bureaucracy would not would not accept responsibility for a fuckup by another arm of the same bureaucracy - but then again I guess that's what bureaucracies do.
I guess the lesson for all is get everything in writing always and save copies - even something as simple as the submission of an address change.
Good luck with it sonofsam, I hope it works out.