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The decision by Karups to move away from NATS to their own solution was our fault and we take full responsibility for it.
Unfortuantely we did not provide them with the level of support which they expected and deserved.
We know when we are at fault and we admit it. Karups / Eent (Lou, Charles, and the entire crew are a top notch company) are great people and they deserve the best.
We have learned from the incident and have improved our support process over the last few weeks. In addition we are in the process of hiring additional support staff. Unfortunately this did not happen quick enough or strongly enough in this case and Karups has decided to move on.
Again, we are not perfect and are not ashamed nor do we have too big of a head to admit when we have screwed up. This is one of those cases.
We wish them the best of luck even tho we're sure they won't need it.
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