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Originally Posted by SmokeyTheBear
Speaking from an affiliate standpoint, not a sponsor atandpoint.
I find it awfully strange that as an affiliate of several NATS sponsors, i never recieved one word from any sponsor about this problem.
When my NON-NATS sponsor have an issue with billing they usually notify me right away that some signups were not credited , and that it may take a few days to look over the data but that all credits would be awarded.
Does NATS advise sponsor programs when a billing issue arises to notify its affiliates ?
Regardless of whether its 5 minutes or 5 days downtime . I want every signup i send to be credited.
Did NATS re-credit the missing signups ? or did you leave it up to the sponsor programs to notify the affiliates themselves ?
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Smokey,
this error was found before anyone else used Electracash and like I said we told everyone to not use them until it is resolved.
If a problem with sales or rebills or credits or chargeback info occures that we can not fix right away our clients know about it. Eventually the missing data will always end up at the reseller again. It might take longer sometimes, but they will always get there, we make sure of that, not our client.
I would expect any of our clients to contact their affiliates if they know that for a longer period of time there will be no data available at all, and I am sure they all do.
The reason you were never told about this from any of your sponsors most likely is because they do not use electracash for checks.