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Holy Shit, I just spent the morning, 2 cups of coffee and a blueberry muffin reading this thread and I now have to use the bathroom. Before I do that I want to chime in because we have NATS:
My overall experience with NATS has been great. Every software we have ever used has had its problems and this was no exception which is to be expected. When we implemented we asked them to put in a new processor for us, they did. It took a while and it initially, in testing, didn't work but they were on it like white on rice and got the bugs fixed.
They have gotten better at not taking my calls (which I applaud them for because I am a real pain in the ass to my vendors) and instead asking me to put in bugs for tracking purposes . They get to my bugs quickly and are getting better at communicating their progress.
Their documentation is lacking, but that is understandable because they are focusing on adding functionality. I do hope the documentation keeps expanding, but whenever there wasn't documentation for a problem I have asked and they have written it up for me promptly.
We check our stats against all of our billers, everyone should do that - It only makes sense. I am also my own affiliate and get to see conversions from our old system to our new system and will say that we have seen improvement with the cascading.
MrSkinCash.com is with NATS, has been since Feb. 22nd, so all the issues that have come up are fresh in my mind and I know there will be issues in the future, but if NATS keeps hitting the bugs and reacting as they have been then I will remain as content as I am today.
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