I have noticed all the chat about virtual hosting and I am going to throw in some actual info on our company, since so many people have an opinion.
Overall, Virtual Hosting is not that difficult, it basically requires the right infrastructure and system to manage virtual hosting properly. We never in our minds expected the kind of success we have seen with our virtual hosting and we did not have the right infrastructure to handle the load.
If you 've been on our virtual host service, I can tell you, as a result of these problems, we have done nothing but take in all the input from what is going on and used that input to develop a system for virtual hosting that meets all your needs and ours.
From our recent experiences, the support breakdown has been as follows:
30% Setups
30% With maintenece (adding adding domains, emails, CGI, MYSQL, etc.)
30% Dealing with problems, creating solutions
10% Billing and Contracts
What we learned from this is, we did not have a system in place to handle the demand for our services both in relation to equipment and overal management. We have spent a lot of time delaing with issues that could have been automated or avoided.
We are lauching our new solution on the 1st and it will solve all of the problems for both you and us. It is already built, just being tested and improved for launch. It will effectively automate the virtual hosting business, so we can concentrate on keeping the servers running, which is what we do best.
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Here is some of what we have done with the virtual hosting..
#1 Automated the Sign Up Process
- Instant Account Activation from our site, no waiting.
#2 Automated Feature Setup
- MySQL, PHP, CGI, SSI, already enabled and setup by default.
#3 Advanced DNS Integration
- Integrated with Network Solutions
- You can control domain name registration, transfers,
renewals, and the overall management of your DNS.
#4 Automated Domain and Email Management
- Instantly add domains to your account
- Instantly configure your email
#5 Improved Web Stats Tracking Software
- Added SUpport for tracking Geographic Regions.
- Giveing more data on your visitors.
#6 Automated Accounting
- View your usage, monthly bill, etc online.
- Pay your bills online.
#7 Upgraded to a Multi-Server clusted solution
- Fail Over when a server Goes Down
- Load Balancing for faster service
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So, if you have been a customer of ours, you should be able to see that this should solve your problems. If you are one of the guys dissing us, just wait and see.
The system will rock.
Thanks for you time,
Jason