shermo

Actually, it doesn't. NATS is great software and we've never had a problem paying our affiliates what they are owed. We compare our NATS stats daily with the billing processor backend stats to verify correctness. In fact we had an error in which our fraudulant checks were not removed from our NATS statistics. We did pay out on this and we did take the loss. With some contact, the issue was resolved and the same problem hasn't arrisen again.

The problem here is with some data being lost while the 2 backends were communicating. This happens in the world of software, and I'm sure it'll happen many more times with many other companies.

There is no motive for NATS to shave rebills. They don't benefit from anything like this. It wouldn't help them sell their product if they had a bad reputation, and they have no way to funnel this money to themselves. Data losses do happen. This is why it's key to always do a once over with your own eyes to make sure everything is lined up.

I'm sorry J&A about the error. I'm not disrespecting you guys or trying to validate what happened. The best thing to do is to resolve this in private with the company in question. All that happened is that this has become a one sided public mudslinging event. While you are dragging NATS's name through the mud, you are also dragging companies that use NATS along with them. Whether or not this has happened with anybody but yourselves, you are also herding many sheep away from programs utilizing this software. Good luck with your future endeavours.