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Originally Posted by Alex From San Diego
We are not accusing NATS of intentionally shaving so lets get that clear.
We are simply stating back to original statement that tracking issues were an issue for us among a few other things. There was not a fix for this so we had to switch to another check processor. I have nothing bad either to say about the other check processor, we just wanted to use EC as our primary for check processing.
If a company says they support a specific biller then they should honor that and not just have it up on their site and when you are live find out they really don't. It sucks to have to make a business decision based on software restrictions.
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I dont think anyone is insinuating NATS is doing anything intentionally or that they would help anyone do anything like this.
The problem is if your affiliates arent getting paid , they will move on to more lucrative sponsors.
Unless a sponsor is on the ball they arent going to notice , because glitches like this mean the sponsor gets MORE money and the affiliates LESS, so everything appears better until your affiliate base starts leaving for better ratio's.
If the problem isn't addressed what else can you do really but switch software.