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Old 03-29-2005, 10:46 AM  
TMM_John
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Quote:
Originally Posted by Big E
I've worked with Jason and Alex - they're honest, straightforward guys; it's plainly obvious this thread wasn't started with drama in mind - just a simple announcement.

I don't know shit about the situation, but I do know about J&A - I know they're tough, demanding guys who expect things to be done right. Perhaps NATS couldn't fulfill their expectations. Who knows, maybe MPA3 can't fulfill it either.

But if something doesn't work right, who's fault is it? If your product doesn't fulfill your customers needs, do you try and "fix" it (assuming they have a legitimate gripe) or do you "ask" (ha ha) them to stop using your software? That just doesn't make any sense.

To be fair, I've looked into the NATS software and seems very nice, though I haven't put it through any kind of real-world tests.

My two cents.
You are correct. You try to make the customer happy which we tried time and time again. Unforunately it wasn't happening so we said that maybe they would be more happy with another product and that we would do all we could to help them make a smooth transition. You can't please everyone. Hopefully they will be happy where they are now.
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