Looks like Mike finally woke up and sent out a mass icq ro all his buddys to cover damage control.
I would too I guess
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It's not my fault if people don't know that we offer 24/7 live support chat and/or toll free phone support as stated every new account setup e-mail and everywhere else on webair.com.
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Mike, this is your fault.
These arnt new problems and the list is not short on people that have not been happy with webair's service. Instead of being so defensive, just say you are willing to do whatever it takes the fix the problem and do it. People will respect that. Bashing someones opinion about your service is not a way to attract new customers considering the issues you guys have had.
It's all good man, just see that some people are having issues.