Originally Posted by webair

This post is completely ridiculous not to mention one sided...we cater to every client the same. It's not my fault if people don't know that we offer 24/7 live support chat and/or toll free phone support as stated every new account setup e-mail and everywhere else on webair.com. If you have an issue pick up the phone and call in THERE IS ALWAYS SOMEONE THERE TO HELP YOU!
Support tickets are usually handled within a 30 min time frame or sooner depending upon volume. I'd recommend if you have an immediate issue PICK UP THE PHONE.

Most of the time (99%) AS IN THIS CASE is not our issue/fault. It's something that the webmaster has installed or failed to install (password protection). If they call us and they need help WE WILL HELP THEM REGARDLESS ($ 9.95 virtual or 20K mo dedicated client) we treat them exactly the same...

Barefootsies, I can almost guarantee you that if you truly did host with us in the past I could find a logical reason for your issues and dispute your claims by looking up in our logs any issues you had and explaining why they occured. Feel free to contact me and give me your details and I will gladly give any and all info we have on account.

Additionally, I will also extend a free year of hosting to you if it were due to something that happened on our end to compensate you for any inconveniences. One other thing i'd like to mention....If you are a current client and do have an issue using our 24/7 live chat feature or toll free phone support, PLEASE feel free to call me personally on my cell anytime 516.650.1501 I never sleep and am always PERSONALLY available to assist our clients any time day or night, and I will make sure you issue is resolved...