wannabe<-- whoa!! the old, "we're cheap unless you happen to go over" trick!! i can't understand being in hosting, etc sort of service and actually leaving a customer with a bad taste in their mouth. mine starting right out of the gate with "read our policy, what do you want me to do about it?!" email over a very minor disagreement. I was shocked, and left immediately.
I've switched to a new one, but I have seven domains there and want them split up for exactly this kind of incident. (Dont want them all down at once either in case something happens).
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