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Air France lost our luggage on our way to Berlin, Germany last year. We changed planes in Paris, and that's where they told us our luggage was after we were the last ones standing at the baggage claim area. Of course, the two bags that were missing were the two that had ALL of our clothes, and we were due to attend a convention the next morning. I freaked out on the lady on the phone, and told them we stood to lose "a ton of money on this business trip", and that they needed to do something right away. Our luggage ended up being delivered to the hotel within a few hours.
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