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We have a helpdesk ticketing system in the control panel, Live chat support through the website 12-14 hours a day, and 24 hour monitoring of ICQ and AIM. It's never hard to get in touch with us. We don't publish any phone numbers on the site, but if any client really wants a phone number, we'll give them one.
Honestly it's faster, and better to have messages on the screen with a history being recorded, so I can look things up and type while talking without the distraction of a phone in the ear.
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