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I got a letter back from microsoft support.
Basically in a nutshell there are hidden files that don't appear even if you set your system to show them. And sometimes if your operating system files aren't on C: drive it they don't properly dissappear.
So they sent me a temporary link and gave me an update. I guess not enough people experienced this for them to make it part of a service pack update.
I've got it back... but it makes me wonder just what else is on my computers that I can't see.
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