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This is beginning to sound like those "money back" promos on TV where you know they are making their money because most people won't bother to claim a refund.
If the stats are available, the willingness to provide them one-to-one on request, but not as a matter of routine, goes from being something that maybe they just never thought of to one of those things that make you go hmmm... and definitely not in a positive way.
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