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Webair moved one of my sites to a new server on Thursday morning.
The site was up and running fine, from a user point of view, but when I went to make some changes and do maintenance, I realized nothing using perl or mySql was working.
The server had not been properly configured, and was missing a bunch of perl libraries, and my account had not been synced for mySql.
Three hours with tech support didn't fix it.
This morning, I hit up live support, and it was fixed within about 5 minutes.
Sometimes, support can be hit or miss. If you have a critical problem, call them on the phone, and it will be fixed immediately - never an issue with telephone support.
Since this wasn't a major issue, I just waited till morning. Worked out fine.
Use the phone :-)
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