Its a great idea. I know a lot of mainstream sites offer this and liveperson.com has 3000+ customers but they only do mainstream. I'm sure a lot of surfers would click to chat with someone even if they thought they might only get some cyber out of it. LOL. But even if they do that you have interaction and they are on your site longer and the longer they stay the more likely they are to buy. Can you imagine how many stupid emails this would eliminate from customers. Pay sites could use this too and so could gallery pushers. Imagine if you had a gallery out there and your traffic was hitting it and it had a button on it to talk live to someone. That person is there trying to sell for you. I think it is something well worth trying and best of all he is giving a free trial. It is nice to see something new in the business.
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