There are two completely seperate issues here.
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Originally Posted by iluvasians
...I deposit money, and the system shows it as a withdrawal...when I emailed the support department, they responded 24 hours later with a ´please call´ message...I asked them my balance, they told me it was over $3k, but I am showing more than $3k negative...I have 6 duplicate charges for $500 in one day on my screen,
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These charges are from a company identifying itself as "arrendadora economica." This merchant is doing pre-auth's on your card and then closing at a different amount (and a different settlement code) which is tying up *both* amounts on your card. They are also forcing settlements without a pre-authorization which is further complicating matters. Basically, if you know who this merchant is you should speak with them. They are not following standard procedures and it's tying up your OTB (open-to-buy).
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The system actually let me deposit $2000 yesterday from my credit card, and then it immediately showed 2 charges from ´UNKNOWN´ and ate up the $2000...what the f*** is going on here?
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The $2K you attempted to load on your account failed. The transfer of funds from your credit card to ePassporte never took place, however, your bank will still show these as "open items". ePassporte can FAX documentation to your bank stating that the transaction failed and depending upon the policies of your bank, they may drop the open auth's -or- you must wait until they drop them automatically, which, depending on the bank and the type of account you have, etc... could be from 1 to 35 days.
These two events do not appear to be related at all. Regarding the first matter, ePassporte is manually dropping the pre-auths that they can match up with settlements which will help. That won't solve everything but it will help. This was cuased by the merchant mentioned above coding transactions incorrectly.
The latter of the two was a failure of the back-end auth system used by ePassporte. It's a fluke technical error. If you would like ePassporte to contact your bank on your behalf, ePassporte will need the contact information. There should be a phone number on the back of your load card.
You have just experienced the most unlikely scenario I've yet to see on any ePassporte account. Let us know how we can help you.