Thanks for all the guys that contact me on i.c.q..I,ll give a few more details to the questions asked.
1. You can see the call centre in action at a couple of my sites such as 
http://www.adultmoviesusa.com or 
http://bigmoviestore.com
2.This is a virtual call centre not a telephone service.. ..a chat box opens for the surfer or customer , it can be placed in members area too ,to lower chargebacks and can be used for live upsells like a virtual salesman.
3. Copies of all chat data can be saved and passed to you to enable you to see what your customers want or have problems with .....these are just a few of the many features,
Any more questions just hit me up .....or post here and l,ll try to help