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Originally Posted by Platinum Lantern
He has forgotten his "fix it" statement...
He has forgotten his friendly "I'll take care ot it" statement...
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He probably meant that he would take care of it with you and make sure that you walk away happy, good customer service; not necessarily promising to eat the cost of the spot for the second time. He seems to run good business; he could have sold your placement to another that would have been happy with it.
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