|
they almost hosed me. I rented a movie from them about a month ago ( I have netflix so I usually don't rent anymore ) and about two weeks ago I get two letters from them telling me I had rented these two movies and had kept them longer than 7 days past the due date and if I didn't return them by closing on the date posted in the letter they were going to charge me the full retail price of the movies. . . problem was I never rented the movies. So I went down there and asked them what the hell and they insisted that I rented them and never returned them. So I knew that they had video survailence because I was in there once before when some kids ripped off some x-box games and they called the police and told them they had them on survaillence. I tell them " look on your survaillence video. I never set foot in the store on that date. " The jackass didn't belive me so he actually went to the video on the date and time the movies were said to be rented and sure enough it wasn't me. The clerk had manually entered in a phone number instead of a scanning a membership card and had entered it wrong. It just so happened that the number they put in was mine. The guy recognized the people and called them and sure enough they still had the movies and were " unaware" that they had to bring them back within a week of due date.
At least he gave me 6 free rentals but I still wasn't too happy.
So I have a feeling this no late fee thing is going to not work out so well for them.
|