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Datapipe must set your domains welcomed on the server, otherwise you will be having problems transferring domain names. Secondly, if your new server is not answering emails for very important matters, why stick with them? It's your business pending and you're losing money every minute your domains are down.
I suggest you shift hosts, lots of hosts around to cover you on that matter. Or just bump me for in-depth solution when it comes to transferring / moving, setting up etc. etc.
I sell servers / virtual host.
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