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Originally Posted by thinkx
24/7 is a lot to ask for but hosting needs to be 24/7 imho and that doesnt mean a 1-800 to a cellphone, im glad weve set up the new server with oxeo, theyre always there 24/7 and workin on it, im sure other hosts offer the same but id check 10 times before switching
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This business has a LOT of money running through it. With so much money on the line, you need somebody available 24 hours a day to make sure the money is still coming in. Asking for 24/7 tech support is not unreasonable in this industry, it is the NORM.
Have a problem on Sunday? Somebody better be able to fix it. Hardware failure on Christmas? Somebody better be installing new drives. Clients in Europe need a domain added at 3AM (normal working hours for Europe)? Somebody better be creating those directories.
This is precisely why there are ADULT SPECIALTY hosts. The adult industry has higher demands and expectations.
Three days with no answer is ridiculous. Three hours is even pushing it for serious issues.
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