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Originally Posted by thinkx
24/7 is a lot to ask for
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No, it's not. If the company is reputable and has their own datacenter with their own employees, then the tech support is going to be staffed 24/7.
Now if it's being run out of someone's basement in Indiana with servers in NYC and tech support working online from across the US, that's big trouble.
I've seen this many, many times. The main tech number goes to the owners office or cell. If he's not there, you'll have to rely on the email support of the 3 other people in 3 other states.
You need a host that staffs an actual office, and again, preferably also has their own datacenter on-site.