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Originally Posted by ATKCash
Years ago we tried a handful of different video feeds, all of which included upsells. We got far more negative feedback from our customers than we felt it was worth, so we opted instead of pay Homegrown Video a bandwidth fee and get their various feeds included in our members area. The members really dig it because it's a quality product and they don't feel like they're being hit up for more money once they've paid their membership dues.
In fact, we get a lot of people asking questions even before then join our site(s) whether or not EVERYTHING is included.
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You guys have huge sites, I could see why people would ask that. Upsells from feeds we haven't ever had luck with anyway. We push FastSize and MallCom, I don't think we have ever had a complaint about either products, but we don't push them hard within that hard within our member areas.
Most upsell content sucks anyway.
I have seen some companies that have HUGE ad's right at the top of the member areas, and a mixture of buttons/banners, etc throughout the site that all offer some kind of upsell. I would think that would effect retention in some way.
We use pluginfeeds content and the VOD upsell which works good and no complaints either. The upsell is a single text link and only on the video playing page.