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Originally Posted by SmokeyTheBear
While the support has always been quick and polite , they are fairly useless when it comes to actually solving your problem.  |
SmokeyTheBear,
A couple of things I will say about that.
First, ePassporte support isn't perfect and I'm sure there are areas that need to be improved. However, the majority of calls are either an issue of account holders who don't understand the product, or, have used it in such a way that their account was flagged (placed in Funds Protection Mode) until the account holder contacts ePassporte and verifies their identity.
Second, ePassporte is a Visa. But it's also a pre-paid product. Relatively new. Launched in a high-risk space. Is a cash-based (not credit based) product. Is charting new territory and thus developing and tweaking its risk parameters. Works on the global Visa network and it is not a single entity where a support person can just push a button and fix a problem.
I believe ePassporte is doing its best to accommodate webmasters in the adult space. Some things take more time than we would like, but there isn't much that can be done about that if the solution relies on back end processes.