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Ibill could do a lot to minimize the damage if they would help clients who are facing sizeable losses. I've seen a few programs for sale and a lot of operators simply wiped out due to this.
They should be offering to give up rebill databases freely and helping to place clients with new processors if that's what is required. If they adopted a "We can earn your business back once it's fixed" attitude it would go very very far in alleviating this customer service meltdown.
I've done a lot of business with them and I am sincerely hoping that they can pull it together. I feel they are in a difficult spot with those who hold all the power at the banks and it may be insurmountable. I don't blame them for what's happened, but the way it's been dealt with and the wall of silence presented to their clients is not positive.
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