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Your host should be monitoring their own servers, yes, but in the end, you should be monitoring your own site as well. Your site being down for 12 hours is just as much your fault as it is theirs. Or somewhere around 70%-them 30%-you.
The one who cares about your business the most is you. If you don't take enough time to check your site once in 12 hours, why do you expect them to do it?
Not saying it excuses them in any way, but you need to be on top of your own stuff as well.
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