Quote:
|
Originally Posted by Rand
iBanker,
Out of the office doesn't mean out of the building but probably away from their desk.
Sorry you had a hard time getting through to someone, but people have issues and multiple tasks. Calling doesn't help if the person you are trying to reach is out sick, in the restroom, on assignment, on vacation, or predisposed.
The only email you need to use is [email protected]. That goes to a pool of people who can respond to you within a matter of minutes 24 hours a day. If anyone at that address can not answer your question they can direct the question to the proper associate for you. This should save you some time and aggravation.
Be sure when writing to support that you include your company code or Master Code.
Or - if it is truly an emergency situation, use Epoch's "Call Me Now" feature by going to http://www.epochsystems.com/support/callme.html any time. It works!
. |
So what you are saying is that I have to go on a rant on the boards to get an answer? This is how I get contacted? I still don't understand why I have to be lied to by some receptionist in your office telling me they are "out" for the day. If I'm not here, my secretary will tell you that. Don't think I'm taking popshots at paycom just to take popshots at them. This was validated. I needed some answers, again, had to go the very LONG way to get them, but I got them.
I find it sad that I have to "hit the boards" to get something accomplished that originally was quoted "by the end of tommorrow" and its 21 days now.
Whatever, I have checks go over for affiliates. Enough of my time was wasted today.