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fatt daddy · 01-28-2005, 01:59 PM

i've had an epassporte acct for over 2 yrs so last month (dec '04) i order visa electron card (cost $35) - changed a few sponsor payouts to epassporte so i could have some money there - i get the card and use it once, just to make sure it works. now in jan '05, not even an entire month has gone by, and i get an email basically saying "we charged u another $35 and your new card is on the way".
i sent an email on monday - no reply, called cust serv tuesday and had 1 person tell me they send a new card every month for $35 LOL - called back and the next person said they would submit a 'ticket' to another dept to correct the mistake and it could take up to 48 hours LOL - 72 hours later i call back and and they're still working on it and i should wait another 48 hrs.
was this isolated or is this how epassporte works?

01-28-2005, 01:59 PM
fatt daddy Registered User Join Date: Dec 2002 Posts: 23	what's the deal with epassporte? i've had an epassporte acct for over 2 yrs so last month (dec '04) i order visa electron card (cost $35) - changed a few sponsor payouts to epassporte so i could have some money there - i get the card and use it once, just to make sure it works. now in jan '05, not even an entire month has gone by, and i get an email basically saying "we charged u another $35 and your new card is on the way". i sent an email on monday - no reply, called cust serv tuesday and had 1 person tell me they send a new card every month for $35 LOL - called back and the next person said they would submit a 'ticket' to another dept to correct the mistake and it could take up to 48 hours LOL - 72 hours later i call back and and they're still working on it and i should wait another 48 hrs. was this isolated or is this how epassporte works?