Originally Posted by Phoenix

dude they are messed up.

I deposited CDN money to buy some more stock.
They put it in my USD account for some reason..and i got dinged on the transfer, then i made my buy and got hosed on their new USD rate...took four days for me to get the stocks moved to my CDN account which is my active one. They shut it down though, as they were worried about money laundering or some shit....i yelled at them and said to let my bank worry about that as that is where the money comes from.

I cant get over these guys....so after all that is said and done..today i look and i have a negative cash balance owing to them, the money they tranferred to my CDN account from my us account was showing like i owed them that much.

Took 35 minutes on hold and then 20 minutes of BS and worrying about money laundering once i actually got a customer service agent on.

They are clueless, and have grown too large to effectively manage themselves.

Be wary with your money there