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Originally Posted by tucker
Someone woke up on the wrong side of the bed today and decided to use me as a whip. I am sorry but did I offend you in some way that would wish you to seek an alternative to our solution? As always....
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No one woke up on the wrong side of the bed and I did not pick on you. I used the Playa trial in the past and there were too many things I did not find satisfactory. Unless something has changed in the months since I had a trial with you:
1) All of your "help" links lead to the same useless page. There is no real help, no specific answers to specific questions. Every help link everywhere on the site leads to the same one-page document that basically just suggests things to do with DRM.
2) The interface is rough, not enough organizational options. For instance, ALL of your media files are displayed by default. There is no way to avoid this. Even if I were to organize files into hundreds of groups, they would all be loaded every time I went to the "media library".
3) I had some very strange results when viewing protected files. Even with a rule that sets one play, I would sometimes play a file several times before a new license would be acquired. I don't know whether this is on your end or a Media Player thing. All I know is that sometimes I would have to acquire the license five times in a row then all of a sudden the file would play several times without any popups/interruptions.
4) There is a problem in your system with regards to media titles. The media title is automatically set to the media file name minus the extension. If the edia title is too long, the license cannot be acquired. Instead, the license acquisition window shows a server error from PlayaDRM. For example, if I upload a file called "Ebony_babe_sucking_a_huge_black_cock_and_swallowi ng_cum.wmv", the file will upload and encrypt just fine with the title set to "Ebony_babe_sucking_a_huge_black_cock_and_swallowi ng_cum" but produce an IE white error page when played and no license will be issued. When uploading/processing multiple files there is no way to set a shorter media title. For instance, I can't specify "Ebony babe ##number##" and have it auto-increment the number in the title for each media file. Instead, I had to manually edit each and every media title. It is not acceptable that I have to limit file names to 10 or 20 characters or whatever to avoid this.
5) At the end of the trial period, my partner wrote to extend the service and pay but we never heard back from anyone.
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Originally Posted by tucker
if we are not right for you, go somewhere else
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I am going to assume that is meant in a friendly way because it's not a great customer-service attitude.
This, of course:
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Originally Posted by tucker
No problem, we might not be for everyone...not everyone needs an affordable service and an easy to use interface.
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is an idiotic statement. If anything, it seems I caught you on the wrong side of the bed. Of course I like affordable and easy-to-use systems. I just want them to work properly and provide at least a modicum of support on how to use them. I am not looking to fight or smear anyone, I just want to try another DRM service provider. I will look at the ones you mentioned.
SpaceAce