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The first time he refunded you he was being nice, and you're right, he let friendship interfere with the relationship. He NEVER should have refunded you, but maybe offer some other spots at a discount.
Your logic is weak. You buy advertising, you pay for it regardless of the results. The purpose of advertising is shifting the risk and reward to others. That risk and reward was purchased by you.
Let me ask you a question. You have obviously had successful campaigns with GTS. Have you ever kicked up a little extra to Mark and the sites you purchased advertising from?
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